Return Policy Page

We have a 7 working day return policy, which means you have 7 working days after receiving your item to request a return for store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase which was send with shipment. We do not offer cash or credit card refunds. All returns will be in the form of a credit note which is valid for one year.

To start a return, you can contact us at support@vatsalyaboutique.com. If your return is accepted, a lable will be sent to you via email or whatsapp to be pasted on the return shipment. Please note that Items sent back to us without first requesting a return will not be accepted. Actual cost of To & Fro shipment shall be deducted from the refund amount unless the product is faulty, defective or changed size.

DAMAGES & ISSUES

We are not liable for damages in transit. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such case, you have to send your request with following attachments:

• Photo of the lable pasted on shipment.
• Opening video clearly showing all sides of the package and opening process. The video should necessarily be in one go and without any cut.
• Photo of the product in case of changed product.
• Or photo of the defect area in case of defective product.

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability.

COLOURS

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

NON RETURNABLE ITEMS

We do not accept returns for sale items or items purchased using a credit note, gift coupon or offer. Please get in touch if you have questions or concerns about your specific item.

Customised products cannot be exchanged or returned since they are Personalised JUST FOR YOU!.

INSURANCE

We insures each purchase during the time it is in transit until it is delivered to you. We require a signature/OTP verification for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them ( at that delivery address)/OTP verification is evidence of delivery and fulfilment by Vatsalya Fashion & Boutique and transfer of responsibility in the same way.